Business phone systems & AI voice · London and Kent
Connect In Cloud installs and looks after cloud phone systems for small and mid-sized organisations across London and Kent. One team owns your phones, your line and any fault.
Check us yourself
Connect In Cloud Ltd
Company no. 09550508. Incorporated 20 April 2015.
See the Companies House recordOur phone system partners
A patient rings to book
Monday, as the lines open
What the caller noticedA short wait, then a person. No engaged tone.
A client asks for their solicitor
Tuesday, late morning
What the caller noticedThey rang one number and reached their solicitor.
A parent reports an absence
Wednesday, before registration
What the caller noticedNo wait. The line stayed free for calls that need a person.
A foster carer needs someone
Thursday, after the office has closed
What the caller noticedSame number as daytime, and someone answered.
A client asks about a piece
Saturday, a busy afternoon
What the caller noticedA person, not a voicemail greeting.
Example fault
One phone fault: callers keep getting cut off. Here is what happens to those calls with three suppliers, and with one team.
You ring round. Each one points at the next.
You ring us once. We take it from there.
An example to show how it works, not a real client's fault.
Call routing
Callers only ever ring one number. Rules agreed with you decide what happens next, and if the rules need changing, you ring us.
Your number
The one your callers already know
Kept when you move to us, in most cases.
An example layout. We draw yours with you during the survey.
Wherever you work
Cloud phones run over the internet, so a call to your office can ring wherever your people are. The caller just rings the number they know.
The call rings on their mobile or computer app. The caller can't tell.
Staff pass calls between offices as if they were down the corridor.
If there is an internet connection, the app rings. Your number stays the same.
An illustration of how the app works, not a map of our clients. Our team is based in London and Kent.
Products
Start with the one that fits how your team works. If you do not need the others, we will say so.
Wildix or Gamma Horizon
Your office number on desk phones, computers and a mobile app, running over the internet rather than a copper line.
What happens to your callsThey ring the people you choose, wherever those people are working.
Incoming callMain number
Microsoft Teams
If your team already works in Teams, outside calls can come in there too.
What happens to your callsCallers ring your normal number. It rings in Teams on a computer or mobile.
Callers seeYour office number
For teams whose main job is the phone
Queues, wait messages and a live view of who is waiting, for busy booking or support desks.
What happens to your callsCallers wait in order and hear a message. Nobody gets an engaged tone.
Offered by Wildix in x-bees
Recorded calls turned into searchable text, so nobody has to write them up from memory.
What happens to your callsNothing changes for the caller, and a person still answers. You get the words in writing afterwards.
Search calls: appointment
Moved a check-up to Thursday. Wants a text to confirm.
AppointmentNeutralNew patient asking about appointment times and fees.
EnquiryPositiveUnhappy about a missed appointment charge. Call back today.
ComplaintNegativeDrawn for this page, with sample details. Not a vendor screenshot.
AI voice
Wildix describes x-bees as offering call transcription, summaries, sentiment analysis and suggested next steps, depending on the plan. Here is what that looks like on a sample call.
Caller moved a Tuesday check-up to Thursday at 10:00 and asked for a text to confirm.
Send the caller a text with the new appointment time.
A suggestion only. Someone on your team checks it and does it.
We can switch on transcripts and summaries on Wildix x-bees plans that include them.
PSTN switch-off
It is not just your calls. Alarms, lift phones and card machines can use the same lines, and they stop when the line does. This is the order we would move them in.
Copper lines are due to switch off by31 January 2027– days from today
Sectors
Every organisation has one moment when the phones matter most. This is how we would set yours up for it.
Typical set-ups, agreed with you during the survey.
Case studies
Three places where a missed call costs something real.
The morning phone queue, solved.
The problemA single analogue line meant an engaged tone through the morning rush. During implant-enquiry season, every engaged tone was a consultation that went somewhere else.
What callers get nowPatients ringing in the morning rush reach the practice, not an engaged tone.
Two offices, one phone system.
The problemA firm with two offices needed staff reachable across both, without losing track of calls or compliance cover.
What callers get nowClients reach their solicitor at either office, on one number.
Reliable calls through seasonal peaks.
The problemAt a Bond Street flagship, a missed call is not an inconvenience. It is a sale, and often a significant one.
What callers get nowA client ringing the flagship reaches a person, even at the busiest times.
Switching
You keep answering your phones throughout. Here is what we do at each stage, and what your callers notice.
What we doWe list every number, line and device, including the alarm and the lift phone, and draw your call routing with you.
Your callsNothing changes.
How longAbout a week
What we doWe order the move of your numbers and deal with your old supplier's paperwork.
Your callsStill on your old system.
How longUsually 2 to 4 weeks
What we doThe new system goes live at a quiet time agreed with you, usually out of hours. We test real calls.
Your callsSame number. There can be a short gap as it moves, so we tell you when.
How longOne evening
What we doAn engineer is on site or on the line as your phones open, and fixes anything that needs it.
Your callsRouted the way you agreed, with us watching.
How longFirst morning
Pricing
Whichever you choose, your calls reach a person: routing, the mobile app and out-of-hours rules are in the price.
Wildix or Gamma Horizon
From£12per user / month
Added to your Microsoft 365 licences
From£9per user / month
Queues and a live view for busy desks
From£35per user / month
Transcripts and summaries, if you want them
From£8per user / month
Guide prices, excluding VAT. Your written quote confirms the final figure.
Usually, yes. Your numbers move to the new system and we confirm each one during the survey, before anything is switched over.
Your numbers move at a quiet time agreed with you, usually out of hours. There can be a short gap while that happens, so we tell you when it will be and test real calls afterwards.
Cloud phones need a connection. We set a rule for this during the survey: calls can move to mobile apps or another number, and a backup connection is an option if you need one.
Not always. Some existing phones can be reused, and some people only need the computer or mobile app. We check what you have during the survey.
Copper lines are due to switch off by 31 January 2027, and anything plugged into one can stop working. We list these during the survey and work out a new route for each, starting with the lift phone and the alarm.
No. Your team answers your calls. AI features such as transcripts and summaries work on recorded calls, and only if you choose to use them.
Yes. Teams Voice lets your team make and take outside calls in Teams on a computer or mobile, using your normal number.
Organisations across London and Kent.
No. The example calls, screens and transcript were written for this page to show how things work, and they are labelled.